Every day your machine sits, you pay for it.
The repair is the smallest part of it. The crew still gets paid. The job still has a deadline. And the client still wants to know why nothing moved today.
It's never just the repair bill.
When a machine goes down in the middle of the season, it doesn't cost you once. It costs you all day, every day it sits.
Your crew waits,
and you pay them to wait.
The job slips,
and the next one behind it slips too.
You rent a machine on short notice,
at whatever price is on the counter that day.
You make the call to your client,
explaining a delay that had nothing to do with your work.
And you wait on a tech
who might get to you next week, or might ask you to save up a few more problems first.
That last one is the part we set out to fix.
Two promises, with a clock on each.
A tech on your site within 24 hours of your call.
Call us and a tech is on your job site within 24 hours. Not a callback. Not a spot on next week's schedule. Someone at your machine.
A loaner within 72 hours if repairs aren't complete.
If the repair isn't done within 72 hours, you get a loaner so the work keeps going.
That's the Uptime Guarantee™*. It comes with the machines we put to work for you.
What happens when your machine goes down.
Call us.
Call your nearest location. The 24 hour clock starts with your call.
A tech is on your site within 24 hours.
One of our techs comes to your job site and gets to work on your machine.
We work on getting you going.
Our shops in Calgary and Lethbridge fix heavy equipment every day, and 93% of parts orders are filled within 24 hours out of XCMG's Edmonton warehouse.
Not fixed within 72 hours? You get a loaner.
If the repair isn't complete within 72 hours, a loaner comes so your job keeps moving while we finish.
We can make this promise because we fix machines for a living.
A promise with hours on it needs a service team behind it. We had one before we ever sold a machine. Foothills started as a heavy equipment repair business in 2017, and today it's 120+ people with shops in Calgary and Lethbridge and mobile repair across Southern Alberta.
Our lead equipment tech spent 12 years at a major brand dealer. The common parts sit on our own shelf.
The fine print, in plain words.
The Uptime Guarantee™ backs the machines we put to work for you. Like any real guarantee it has terms and conditions, and we'd rather walk you through them than bury them.
Before you buy, ask your advisor:
Which machines the guarantee covers
How it works for where your job sites are
What the loaner would be for your machine
Terms and conditions apply. Please ask your advisor.
Call your nearest shop.
Calgary
403-523-0488
9919 Shepard Rd SE, Calgary, AB T2C 4M5Lethbridge
403-327-3405
4310 9 Ave N, Lethbridge, AB T1H 6N1
Questions we get asked
What is the Foothills Uptime Guarantee?
Two promises with a clock on each. A tech is on your site within 24 hours of your call, and if the repair isn't complete within 72 hours you get a loaner so the work keeps going. It comes with the machines we put to work for you. Terms and conditions apply, so ask your advisor.
When does the 24 hour clock start?
With your call. Call your nearest location, Calgary or Lethbridge, and a tech is on your job site within 24 hours of that call.
What happens if the repair takes longer than 72 hours?
You get a loaner so your job keeps moving while we finish. That's the second half of the guarantee.
Which machines does the guarantee cover?
It backs the machines we put to work for you. Which machines, how it works for where your job sites are, and what the loaner would be for your machine are all questions to put to your advisor before you buy, because the terms are real and we would rather walk you through them.
Do you service machines across Southern Alberta?
Yes. Our shops in Calgary and Lethbridge fix heavy equipment every day, and our mobile repair covers Southern Alberta, which for us means everything south of Red Deer.
Book a demo. Know someone's got your back.
See the machine working on your own ground, and ask your advisor anything you want about the guarantee while you're at it.